If you return an order, the points used to redeem that product are nonrefundable. For a partial order return, your points will be deducted only for the items returned.
If you redeem points for a reward on an order and return it, neither the reward nor the points will be reapplied back to your account on a returned order.
Please note: If a return/cancellation will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero.
If you have further questions on your rewards points, please reach out to Customer Success by;
1. Chatting With us using the Help Bubble on our website
Chat hours Mon - Fri 9:00 am - 5:00 pm CST!
2. Use our Contact US form
3. Write an email to: firstname.lastname@example.org.
4. Call us By Phone (512) 721-0424.
Mon - Fri from 8:30 am to 7:30 pm CST