The best way to ensure that all of your subscription items ship out at the same time is to place all of the items in one order. If you decide to add additional items to your subscription at a later date, you can adjust the frequency and date to match those of your existing subscriptions.
Please note: Items that are set to different frequencies (i.e. 4 weeks, 8 weeks, etc.) may cause each item to ship separately. The only way to ensure that all of your items are shipped together is to set them to the same date and same frequency each month.
Additionally, subscriptions that use alternate forms of payment cannot be combined into one shipment. The payment information will need to be consistent across all subscription items before the subscriptions can be combined into one shipment.
Customer Success is not able to place first-time orders for new subscription items. Once you have completed the first order of your new subscription item, Customer Success can adjust the frequency and processing dates for those items.
If you need further assistance with any of these requirements, please reach out to Customer Success using one of the methods below.
1. Chat With Us using the Help Bubble on our website
Chat hours Mon - Fri 9:00 am - 5:00 pm CST!
2. Use our Contact US form
3. Write an email to: firstname.lastname@example.org.
4. Call us By Phone (512) 721-0424.
Mon - Fri from 8:30 am to 7:30 pm CST