Once your order has a tracking number assigned to it, you will be emailed the tracking information with the estimated delivery.
If you misplace or do not receive the tracking information email, contact our Customer Success Team to assist or you can track your orders from your Account Management page.
To track your order on the website:
Once you are logged in to your account on the website, your order history will be visible on the right-hand side of the web page. Locate the order you would like to track and click the green 'Track' option under Shipping. You will be redirected to the Fedex.com website which will display your tracking information for the associated order.
Our typical shipping time for our free domestic shipping is 5-10 business days.
If you have questions or concerns about an order that is in transit, or you do not receive the email with the tracking information, please reach out to Customer Success by using one of the methods below.
1. Chat With Us using the Help Bubble on our website
Chat hours Mon - Fri 9:00 am - 5:00 pm CST!
2. Use our Contact US form
3. Write an email to: firstname.lastname@example.org.
4. Call us By Phone (512) 721-0424.
Mon - Fri from 8:30 am to 7:30 pm CST