First, please note that we are only able to cancel orders with an 'unfulfilled' status. Once the order has been 'fulfilled' we can no longer cancel the order.
If you have a 'fulfilled' order that you would like to have canceled, we would be happy to set up a return for that order instead.
If you need to cancel an order or set up a return, please reach out to Customer Success using one of the methods below.
1. Chat With Us using the Help Bubble on our website
Chat hours Mon - Fri 9:00 am - 5:00 pm CST!
2. Use our Contact US form
3. Write an email to: email@example.com.
4. Call us By Phone (512) 721-0424.
Mon - Fri from 8:30 am to 7:30 pm CST