To initiate a return, please reach out to Customer Success by phone at (512) 721-0424 or by email at firstname.lastname@example.org and provide them with the order number and lot number of the product(s) you wish to return to receive a return shipping label.
Return shipping labels will be provided for each separate order. Return labels cost $7.99 and will be deducted from your refund amount once processed. You must use the return label provided by us in order for us to process your return, or we will not be able to refund your order.
Refunds for returned items will be processed to the original payment method used at the time the order was placed.
Please note that we are only able to process returns/refunds for items that were ordered from our online store - store.amymyersmd.com.
If you purchased one of our products from a third-party retailer like Amazon.com or Walmart.com, you will need to contact Amazon.com or Walmart.com Customer Support for assistance with returning that order.