There are a few common reasons why an HSA or FSA card might not go through at checkout:
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Ineligible items in your cart: HSA/FSA cards can only be used for qualified medical expenses. If your cart includes non-eligible items, the payment may not be approved.
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Card restrictions: Some HSA/FSA cards have restrictions that limit where or how they can be used, depending on the provider.
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Billing details mismatch: If the billing address or personal details entered don’t match what your card provider has on file, the transaction may be declined for security reasons.
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Provider verification settings: Some cards require additional verification or pre-authorization, especially for online purchases.
If you believe your card should have worked, we recommend contacting your HSA/FSA provider for more details. You’re also welcome to complete your order with another payment method and submit a claim to your provider for possible reimbursement.