What do I do if I receive an "Unauthorized signature" message on the Subscription Management page?

There are a few steps you can follow to resolve the Unauthorized signature error. 

The most common reason this occurs is because of a saved bookmark or link. Please open a new browser and try to access your account.

Another reason this can occur is that our website often works best with Google Chrome or Safari and may not function optimally on other web browsers. 

If you have attempted both of the above options, please try the following steps:

1) Log out of your account. 

2) Clear your cache and cookies utilizing the instructions below:

• Chrome: Clear cache & cookies
  • Select the tab that most closely resembles the device type you are using Computer, Android, or iPhone & iPad, and follow the instructions. 
• Safari: 
  • Clear cookies in Safari on Mac
  • Clear the history, cache, and cookies from Safari on your iPhone, iPad, or iPod 

3) Log back in at www.amymyersmd.com/account and access the Manage My Subscriptions page. 

If you continue to experience this issue after following the above steps, please reach out to our Customer Success Team for further assistance. 

Chat With Us using the Help Bubble on our website Mon - Fri 9:00 am - 5:00 pm CST!

Use our contact Contact US Form

Send us an Email: [e-mail]

Call us By Phone: [phone] Mon - Fri from 8:30 am to 7:30 pm CST